Frequently Asked Questions
Everything you need to know about shopping with Martha London UK.
What are your shipping times and costs within the UK?
We offer standard UK delivery within 3-5 business days for £3.95, or free on orders over £75. Express next-day delivery is available for orders placed before 2 PM Monday through Thursday.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be unworn, unwashed, and have all original Martha London tags attached to qualify for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Are your materials sustainably sourced?
At Martha London, we are committed to ethical fashion. We work closely with our suppliers to prioritize organic cotton, recycled polyester, and fair-trade manufacturing processes wherever possible.